Refund policy

Returns & Refunds Policy

We want you to be happy with your Houndra purchase. If you need to return an item, please read the information below and contact us before sending anything back.

14-day right to cancel

If you change your mind about your purchase, you may notify us that you wish to cancel within 14 days of receiving your order. You do not need to provide a reason.

After notifying us, you must return the item within 14 days.

To start a return, please contact us at support@houndra.co. We will provide you with the applicable return instructions and return address. Please do not send products back without contacting us first.

For change-of-mind returns, you are responsible for the direct cost of returning the item.

Items should be returned in a condition consistent with the handling reasonably necessary to inspect the product. We may make a deduction from the refund if the value of the item has been reduced as a result of handling beyond what is reasonably necessary to establish its nature, characteristics and functioning.

Damaged, defective, incorrect or not-as-described items

Please inspect your order when it arrives and contact us as soon as possible if the item is damaged, defective, incorrect or not as described.

Please contact houndra.uk@gmail.com with your order details and, where appropriate, photos or videos showing the issue. We will review the problem and provide the appropriate resolution.

Where goods are faulty, damaged, incorrect or not as described, your statutory consumer rights apply. You will not be required to bear return costs where those costs are legally the responsibility of Houndra.

Refunds

For valid change-of-mind cancellations, we will issue the applicable refund within 14 days after receiving the returned goods, or after you provide evidence that the goods have been sent back, where applicable.

Where required by law, the refund will include the standard delivery charge originally paid. Any additional amount paid for a more expensive delivery method than our standard delivery option does not have to be refunded.

Refunds will normally be made to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Exchanges

If you would like a different product or variant, please contact us at houndra.uk@gmail.com. We will advise you on the available options.

Your statutory rights

Nothing in this policy is intended to limit or exclude any rights you have under applicable consumer law.